Hometown Hero Insurance LLC Licensed insurance guidance for Medicare questions

Your information matters

Privacy Policy

This Privacy Policy explains how Hometown Hero Insurance LLC collects, uses, shares, and protects information provided through hthinsurance.com, phone calls, emails, forms, and related communications.

Last updated: August 25, 2026

1. Introduction / Who We Are

Hometown Hero Insurance LLC (“Hometown Hero,” “we,” “us,” or “our”) is a licensed insurance agency that helps consumers with Medicare education, plan comparison, enrollment assistance, and customer care. Medicare is the only product line we market today. This policy applies to information collected through our website, online forms, phone calls, text messages, email communications, and related services.

We are not Medicare, a government agency, or a carrier. Plan availability and benefits vary by area, carrier, and enrollment eligibility.

2. Information We Collect

We may collect information you choose to provide, including:

  • Name, phone number, mobile phone number, email address, mailing address, ZIP code, and state.
  • Information about your Medicare inquiry, Medicare timing, current coverage, preferred contact method, and appointment needs.
  • Messages, form submissions, call notes, email communications, and customer-care records.
  • SMS/text-message opt-in status, consent language shown, date/time of consent, and opt-out requests when applicable.

We do not ask you to submit Social Security numbers, Medicare claim numbers, detailed medical records, or payment card numbers through ordinary website forms.

3. How We Collect Information

We may collect information when you:

  • Complete the Medicare contact form on the website, including typing your own mobile number into the Phone field.
  • Call, text, email, or otherwise communicate with us.
  • Schedule an appointment or ask us to review Medicare options.
  • Use the website, where limited technical data may be collected through cookies, analytics, logs, and similar technologies.

4. How We Use Information

We may use information to:

  • Respond to your questions and requests for Medicare assistance.
  • Provide Medicare education, appointment reminders, enrollment/application updates, and customer-care follow-ups.
  • Contact you by phone or email about an inquiry you submitted.
  • Send text messages only when you separately and optionally opt in to SMS communications.
  • Operate, secure, troubleshoot, and improve the website and our services.
  • Maintain business records and comply with legal, regulatory, licensing, and carrier obligations.

5. How We Share Information

Hometown Hero Insurance LLC does not sell or rent personal information for marketing. We may share personal information only as reasonably necessary to provide services you requested, operate our business, communicate with you, comply with law, protect rights and safety, or complete a transaction you request.

For example, if you ask us to discuss Medicare options or help with a Medicare enrollment-related request, we may share information reasonably needed for that requested service with insurance carriers, enrollment platforms, licensed agents, compliance resources, or administrative support providers.

We do not give third parties or affiliates the right to use your personal information, mobile number, or SMS consent information for their own marketing or promotional purposes.

6. Service Providers / Permitted Operational Sharing

We may use service providers to help operate the website, host data, provide communications infrastructure, manage customer support, maintain security, analyze website performance, document consent records, and provide other operational services on our behalf. These providers may process information only as needed to provide services to Hometown Hero Insurance LLC or to complete services you requested.

Service providers are not authorized to use personal information, mobile phone numbers, SMS opt-in data, or SMS consent information for their own marketing or promotional purposes. Permitted operational processing does not grant any third party ownership of, or independent marketing rights to, SMS opt-in data or consent.

7. SMS/Mobile Information — No Sharing for Marketing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Hometown Hero Insurance LLC does not sell, rent, transfer, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not transferable or assignable.

Operational service providers may process information only as needed to provide services on our behalf, such as communications infrastructure, customer support, security, hosting, consent recordkeeping, or legally required services, and they may not use SMS opt-in data for their own marketing.

Text messages from Hometown Hero Insurance LLC relate to your Medicare inquiry and Medicare customer care, including appointment reminders, enrollment/application updates, and service follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchase.

8. Cookies / Website Analytics

Our website may use cookies, pixels, log files, analytics tools, and similar technologies to support basic website functionality, improve security, understand general traffic patterns, remember preferences, and improve the visitor experience. Your browser may allow you to block or delete cookies. Some website features may not function as intended if cookies are disabled.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, email, text-message system, transmission method, or electronic storage system can be guaranteed to be completely secure. Please do not send highly sensitive information through ordinary website forms, email, or text messages.

10. Data Retention

We retain information for as long as reasonably needed to respond to your request, provide services, maintain business and compliance records, document consent and opt-out choices, resolve disputes, enforce agreements, and comply with legal, regulatory, licensing, and carrier obligations. Retention periods may vary based on the type of information and the purpose for which it was collected.

11. Consumer Choices / Privacy Rights

You may request access to, correction of, or deletion of certain personal information, subject to legal, regulatory, and recordkeeping limits. You may also ask us to stop contacting you by email or phone. To opt out of text messages, reply STOP to any text message from us, or contact us using the information below. For help by text, reply HELP.

Consent to receive SMS/text messages is optional and is not a condition of purchasing insurance or receiving a response to your request. You may submit website forms without checking the optional SMS consent box.

12. Children’s Privacy

The website and our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the request.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Last updated” date. Your continued use of the website after an updated policy is posted means you have had an opportunity to review the revised policy.

15. Contact Information

If you have questions about this Privacy Policy, your information, or your communication choices, please contact:

Hometown Hero Insurance LLC
Email: support@hthinsurance.com
Phone: 202-794-7176
Website: https://hthinsurance.com/